Support & Billing

Get help from AI, or escalate to a human

Mason should feel helpful, not trapping. Use AI help for fast answers and workflow guidance, or contact a human for billing, enterprise, and edge-case support.

AI help Human support Billing management Clear cancellation policy

AI Help

Mason AI help should do more than scripted responses. It should explain plans, workflows, score results, and next steps clearly.

Which plan is right for me?
Should I rewrite or build new?
Do I need LinkedIn Optimization?
Why is my resume score low?
What should I do next?

Open Mason builder

Contact a human

For enterprise, billing issues, unusual cases, or when AI cannot complete the next step, contact: [email protected]

Email support Enterprise inquiry

Manage subscription

Users should be able to manage billing, update payment methods, and cancel subscriptions through the billing portal.

Current portal path: billing portal wiring should be connected here once the current Mason billing portal endpoint is exposed.

Back to pricing

Cancellation & refund policy

Subscriptions can be canceled anytime.
Access should continue through the paid billing period.
No prorated refunds by default.
One-time LinkedIn Optimization is generally non-refundable once delivered or materially used.
Billing errors or duplicate charges can be reviewed manually.